Our Complaints Management Service is designed to give participants a safe and respectful way to voice their concerns. We believe that listening to feedback is essential to improving services, and we provide a fair process where every concern is taken seriously.

From the moment a complaint is received, our dedicated team ensures that it is handled with professionalism, confidentiality, and sensitivity. We take time to understand the details of every concern, carefully listening to your experience so that the process feels transparent and respectful. Each step is clearly explained, allowing you to know what will happen next and giving you confidence that your issue is being managed responsibly. Our staff remain available throughout the process to answer questions, provide updates, and make sure you feel supported. The goal is not only to achieve a timely resolution but also to ensure that you feel genuinely heard, valued, and respected at every stage.

This service is not only about resolving issues but also about building trust and strengthening the quality of support. By valuing your feedback, we create opportunities to improve our care and ensure that services continue to meet your needs and expectations.At AY Community Care Services, complaints management is part of our commitment to respect, integrity, and accountability.